Draft. This document is being prepared and is not yet in effect. It needs legal review before Laika Orbit Pro goes on sale.
Refund policy
Laika Dynamics Limited, New Zealand · Last updated: not yet in effect
First purchase
If Orbit Pro isn't right for you, email laika@laikadynamics.com within 30 days of your first payment and we'll refund it in full. The window is 30 days rather than 14 while sync is still being built.
Renewals
Cancel before your renewal date to avoid being charged again. If a yearly renewal went through by mistake, tell us within 14 days and we'll refund it.
Consumer law
This policy doesn't limit any rights you have under consumer law in your country, including cooling-off rights in the UK and EU where they apply.
How refunds are paid
Refunds go back to the original payment method through Stripe, usually within 5–10 business days.